Bespoke PA Desk · Personal assistants for everyday life
Hand it over.
Breathe out.
Your own personal assistant (PA), on call for busy people and families. From everyday admin to family and life management. From trips, house moves and celebrations to the renovation you're in the middle of. From an aging parent's appointments to your teenagers' schedules and your own social life. Nearly everything a busy life and family throws at you, we take on. Hand it over.
Book a free 30-minute call
Hands-off. That's the whole idea.
You shouldn't have to manage the person managing your life. We deliver the finished thing: the appointment booked, the refund back in your account, the answer to your question rather than ten tabs of homework.
We combine real human support with smart technology, local and cultural know-how, and real-world problem solving. Tell us once. We take it from there.
The everyday things, done properly, without you.
Here's what our clients hand over most. If it takes your time and can be done remotely, ask us. We take on just about any task that gets you unstuck and frees up your headspace.
Admin & paperwork
We don't just remind you about it. We get it done.
- Bills reviewed and paid on time
- Unused subscriptions found and cancelled
- Calls and emails with banks, insurers, utilities and government offices
- Forms, renewals and applications completed and submitted
- Insurance claims filed and followed up
- Refunds and complaints chased until they're resolved
- Mail and documents scanned, filed and easy to find
- Settling-in admin for expats: utilities, tax numbers and residency appointments
Family & calendar
One person keeping track of everyone's week.
- Family and school calendars kept in one place
- Alerts for forms, trips, deadlines and early pickups
- Medical, dental and therapy appointments for the whole family
- Sitters, tutors, camps and activities researched and booked
- Support for aging parents: appointments, transport and check-in calls
- Vet visits, pet sitters and pet supplies
Home & vendors
The right people, booked, briefed and kept on schedule.
- Tradespeople and cleaners found, with three quotes compared for you
- Repairs scheduled and access arranged
- Home renovations coordinated, with daily check-ins with the crew
- Moves organized: address changes, utilities and key handovers
- Deliveries tracked and returns sent back
- Warranties, manuals and receipts kept organized
Travel, on call
Planned before you go. Rescued when it goes wrong.
- Hotels, flights and experiences researched and booked
- Dinner and tour reservations made
- Online check-ins and travel documents sorted
- Missed or cancelled flights rebooked while you wait at the gate
- Lost luggage reported and chased
- After the trip: refunds and flight delay compensation claimed
Social & lifestyle
The plans that make life good, without the planning.
- Restaurant reservations and dinner parties
- Birthdays, celebrations and small events organized
- Gifts chosen, wrapped and delivered on time
- Spa, fitness and wellness bookings
- Tickets for shows, concerts and games
- Weekly meal plans and grocery orders
Research, answered
You get the answer and our recommendation, not ten tabs of homework.
- Products compared, recommended and bought
- Schools, camps, clubs and care options shortlisted
- Quotes compared side by side
- Local services found when you move somewhere new
Airbnb & rental property
Billed by the hour, not a 25% fee on every night booked. That can save you hundreds a month.
- Guest messages answered and check-ins arranged
- Cleaners and maintenance scheduled between stays
- Reviews monitored and answered
- Your existing property manager overseen and kept accountable
- A monthly summary of bookings, costs and issues
Errands, done online
The small jobs that somehow take all afternoon.
- Online orders placed and tracked
- Unwanted items listed for sale or donation
- Couriers and pickups arranged
- The odd, unusual request. Just ask.
Built around the way you live.
Our clients are busy people who value their time. They're professionals and power couples, families and single parents, people caring for aging parents, and retired couples who'd rather not wrestle with modern technology. They're adults with ADHD or ADD and families raising a child with it, Airbnb owners and property investors, pet owners, artists and high-profile clients.
What they share is wanting home and daily life to run smoothly without managing every detail themselves. Many come to us simply feeling overwhelmed, with more on the list than hours in the day. Pick the one that sounds most like you.
Busy professionals
You run everything at work. You don't have to at home.
See how we helpBusy families
Three calendars, one fridge, no spare evenings.
See how we helpSingle parents
Another set of hands on deck.
See how we helpPower couples
Two big careers. A household that needs a manager.
See how we helpAging parents
Stop being the on-call coordinator from across town or across the country.
See how we helpSeniors and retired couples
Apps, portals and passwords, handled by a patient voice on the phone.
See how we helpAdults with ADHD or ADD
We hold the to-do list and keep you on track with your goals.
See how we helpParents of neurodivergent kids
Including ADHD and ADD. You know your child best. We handle the admin around them.
See how we helpAirbnb owners and investors
Your property manager needs managing. We can take that on.
See how we helpRenovations and flips
We find the crew, then keep them on schedule.
See how we helpPet owners
Vet visits, sitters and supplies, handled.
See how we helpArtists and high-profile clients
Discreet help that keeps home running while you're on the road.
See how we helpSomeone in hospital
Be at the bedside. We'll keep everything else moving.
See how we helpHolidays, on demand
The good old travel agent, on call when things go wrong.
See how we helpWhen life is a lot
For anyone who needs everyday life made simpler.
See how we helpDon't see yourself?
If it takes your time, we can probably take it off your plate. Tell us on a free call.
Book a call
From first call to your PA's first day. We do the legwork.
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Book a free 30-minute call
Tell us what's on your plate and how you like things done, then decide if this is right for you.
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Personally matched
A real person who gets how you work, not an algorithm, chooses your PA, matched to your household, your hours and your way of doing things. Every PA is interviewed and screened first.
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Meet your PA
We set up a short meet-and-greet over Zoom, with no scheduling back-and-forth. If it isn't the right fit, we find you someone new at no extra cost.
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Your profile is set up
Once you say yes, we set up your client profile with your preferences, contacts and routines, so your PA starts already knowing how you like things done.
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Your weekly schedule is set
Same person, same hours, every week. Change them whenever life changes.
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Hand it over
Your PA gets started. Every hour is logged, so you can always see what's been done.
No joining fee. You pay $35 an hour, our best rate, from as little as 1 hour a week, invoiced every two weeks.
What's included at no extra cost
- Personal matching with a PA we've interviewed and screened
- A Zoom meet-and-greet, arranged for you
- A new match at no extra cost if the first isn't right
- Your client profile, set up with your preferences, contacts and routines
- Time tracking, so every hour your PA works is logged and visible to you
A PA, with us behind them.
You never manage your PA alone. We stay in the background so the quality stays high and nothing stops when life happens.
We check the work
We review your task log every week and step in early if anything isn't up to standard.
We cover the gaps
When your PA is ill or on holiday, another PA from our team picks up the essentials.
One call fixes it
If anything goes wrong, you have one person at Bespoke PA Desk to call, and we put it right.
I've organized the lives of busy executives. And my own family's, across four countries.
I'm Rowena, the founder of Bespoke PA Desk. For more than 15 years, I've supported C-suite leaders, 11 of them at a Fortune Global 500 company in Germany and the US. At home, I moved my family between the US, South Africa, Germany and Portugal, with young children, three big dogs, two cats and a mountain of paperwork.
I know what it takes to keep a full life running, and how heavy it feels when all of it lands on you. I built Bespoke PA Desk so it doesn't have to.
Rowena
Read my story- 15+ years supporting C-suite leaders
- Google-certified project manager
- Four countries, three continents
- English and German
Two simple ways to use us. No long contracts.
- The same PA every week, on a standing schedule
- From 1 hour a week, and you can change your hours any time
- No joining fee: matching and setup are included
- One invoice every two weeks for the hours used, with a full time log
Best for regular help with your household, family or property.
- Book help only when you need it, from 1 hour
- Prepaid, with no contract or commitment
- Done by whichever of our PAs is available
- Switch to a dedicated PA whenever you're ready
Best for trips, one-off projects or trying us out.
Both plans: help in the evening, by arrangement, is 1.5 times your rate, and weekend help is twice your rate. Stop at any time with no penalty.
| Property manager at 25% of $3,000 in monthly bookings | $750 |
| 8 hours of dedicated PA support at $35 | $280 |
Example only: 15 nights at $200. Your hours depend on your listing.
Questions, answered plainly.
About us
What does PA mean?
Personal assistant. Your PA is your bespoke, dedicated help with the things that slow you down, combining real human support, local know-how and trusted partners. Every PA is background-checked and vetted by Bespoke PA Desk.
We're not a medical practice, and we don't give medical, legal or financial advice. We book the appointments; the experts give the advice.
Who uses Bespoke PA Desk?
Busy professionals and families, single parents, power couples, families caring for an aging parent, retired couples, adults and families living with ADHD, Airbnb owners and property investors, pet owners, artists, and anyone whose to-do list has outgrown their week. See who we help.
Where are you, and when are you available?
We work remotely, for clients from the Mountain time zone to the US East Coast, and across Europe: the UK, Ireland, and English-speaking expats living in any European country.
We work Monday to Friday during business hours in your time zone. Help outside your business hours is available once agreed with your PA, at 1.5 times the hourly rate. Weekend help is available at twice the hourly rate.
Services
What can my PA do for me?
Most everyday life admin: calendars and bills, bookings, groceries, research, medical appointments, refunds and complaints, travel support, Airbnb management and home renovation coordination. If it takes your time and can be done remotely, ask us.
Can you find and manage contractors and other vendors?
Yes. We find vendors, interview them and give you three candidates to choose from. Then we manage quotes and schedules, check in with them regularly, and tell you straight away if timelines slip or something looks wrong. We oversee the work by phone, video and photo updates.
How does my PA pay for things?
You choose. You can give your PA a payment card to use for agreed purchases, or approve each purchase yourself. Either way, you get every receipt, and we never add a markup.
Do you offer childcare or in-person help?
No. Our PAs work remotely and don't provide childcare or personal care. We can find, book and manage trusted local help for you, from sitters to cleaners.
Getting started
How does it work?
Book a free 30-minute call, and we'll personally match you with a PA we've interviewed and screened. You meet them over Zoom, and once you say yes, we set your weekly schedule. See the six steps.
What is the on-demand service?
You decide how many hours you want to book each week or month, starting from as little as one hour, at $45 an hour, prepaid. You get whichever PA is available, with no fixed person or schedule. There's no contract, so you can end the service at any time with no penalty or cancellation fee.
If you need help every week, a dedicated PA is better value: the same person, at $35 an hour, from 1 hour a week, with no joining fee.
Do I have to sign a contract?
No long-term contract. You agree to our simple terms of service, with no minimum term, and you can stop at any time.
Your PA
Are the PAs employees or contractors, and who pays them?
Our PAs are independent contractors. Bespoke PA Desk pays them for the billable hours invoiced to you, so you pay us, never your PA directly.
How do you choose your PAs?
Every PA is interviewed, has their references checked, passes a background check and signs a confidentiality agreement before they work with any client.
What if my PA and I aren't the right fit?
Tell us. We'll go back to the search and find you someone new at no extra cost.
What if my PA is ill or on holiday?
Planned time off is shared with you in advance, and another PA from our team covers your essentials while your PA is away.
How do I stay in touch with my PA?
By email, text or WhatsApp, whichever you prefer, plus a shared task list so you can see what's in progress and what's done. Most clients also have a short weekly check-in.
Pricing & billing
How much does it cost?
A dedicated PA costs $35 an hour during your weekday business hours, from 1 hour a week. On-demand help costs $45 an hour, prepaid. There's no joining fee for either. Agreed evening help is 1.5 times your rate, and weekend help is twice your rate.
How am I billed?
With a dedicated PA, you get an invoice every two weeks for the hours used, with a log showing what was done and how long it took. On-demand hours are paid in advance. Purchases made for you are charged to your own card, never marked up.
Can I change my hours or stop?
Yes. Change your hours whenever life changes (a dedicated PA starts from 1 hour a week), or end the service at any time with no penalty or cancellation fee.
Privacy & trust
Is my information safe with you?
Yes. We use your details only to do the work you ask for. Only your PA and the people who need to see them can access them, and everyone signs a confidentiality agreement first.
Will you ever ask for my passwords?
Never by email or text. If your PA needs access to an account, we set up secure sharing through a password manager, and you can remove it at any time.
What happens to my information when I leave?
We delete it, or return it if you ask, except for records we must keep by law, such as invoices. Read our privacy policy.
